Mediation is a process in which a mediator assists disputing parties to resolve the problem by facilitating discussions between them, helping them to identify issues and clarify priorities, explore areas of compromise, and generate alternative options in an attempt to resolve the dispute. While the mediator’s role is essentially to facilitate the mediation process, the parties are encouraged to actively participate in constructive dialogue in order to come to a resolution in the form of an agreement that is mutually acceptable. The outcome of a mediation is determined by the parties themselves. The mediation process is a completely voluntary.
- A mediator:
- Is a neutral party
- Acts impartially
- Keeps all discussions confidential